Arnel Blog

Drop your car off in the morning and we will service or repair it while you are at work.

Arnel Service Centre Blog

Stay up to date with our news articles below.

Press Release

How To Drive Through A Flood Safely – 4 Steps

During the recent Auckland floods many of us were astounded to see cars driving through what appeared to be deep

February 13, 2023

Services

Fatal accidents caused by vehicle factors triple following the move to annual vehicle inspections

227 people have died on our roads so far this year, up 26 from last year when lockdowns limited travel.

October 5, 2022

News and Events

Are Your Tyres An Accident Waiting To Happen?

People often put off getting their tyres replaced because of the cost of new tyres and the hassle of getting

June 1, 2022

Car with hood raised for auto repairs in Hamilton

News and Events

WOF Testing Rules for Lockdown Level 4

New Zealand was once again placed under lockdown Level 4 on the 18th of August. Unless you are an essential

September 13, 2021

News and Events

WOF Testing Rules at Level 3

On the 31st of August, the rest of the Country South of Auckland moved down to Level 3. At Level

September 13, 2021

Fully equipped workshop, right in the centre of Hamilton

Contact Us

Phone: 07 839 5839
Email: info@arnel.co.nz

We're Open
Monday - Friday
7:30am - 5:00pm

Google Rating

4.8

Based on 139 reviews

Arnel Service Centre

4.8

Tayla Rose Newton Smith

05:00 16 Apr 24

I was in Hamilton for a course, I live over an hour away. I noticed my tire was flat, I had no spare and no one was able to bring me a spare or help me get back home. I found Arnels on google maps just around the corner and explained my situation to the lady at the desk, she immediately jumped into action and assured me they could replace or fix my tire same day. It was fast, it was affordable and it was definitely the best experience I have ever had. If it wasn't for Arnels I would have been sleeping in my car aswell as paying around a thousand for a tow. I am beyond grateful!

Peter Mayall

04:49 10 Apr 24

Anyone who has a headlight or tail light fail knows how inconvenient it can be with weeklong waitlists at local garages. Arnel Service Centre came to my rescue with a same day service. Just let them know it's just a bulb and they will fix it and have you on your way in no time at all.

Katie Fourie

23:00 04 Apr 24

Amazing service. Always very accommodating and tries hard to make life easier for us when our cars need working on.

Paul Iggulden

09:15 08 Mar 24

Excellent service and very friendly. Always helpful and knowledgeable.

Ethan Watene

09:15 25 Jan 24

Ruth Wilson

16:05 08 Dec 23

Very competent and professional service from the receptionist-a really lovely lady too. Will be having my car serviced there soon.

Rhys Jones

06:24 30 Nov 23

Great customer service and very knowledgeable. Always do a great job

Damian Bartolomucci

01:51 05 Nov 23

Good value and great service for the money

Martin Philpott

20:54 26 Oct 23

Always use Arnel for my regular servicing.

Lyall Stokes

21:47 16 Oct 23

Great service.

Michael Wendt

20:54 11 Oct 23

I have been getting my cars serviced and other mechanical related things for several years and I can highly recommend Arnel's as the service and friendly reception has always been 2nd to none. They can even take care of any mechanical warranty claims you may have. Thank you for the hassle free service once again Tony.

Sachith M

09:12 20 Aug 23

I recently had the pleasure of visiting this car service station, and I am beyond impressed with the exceptional service they provided. From start to finish, the team demonstrated professionalism and expertise that truly set them apart. Highly recommended!

Kyly Coombes

09:10 27 Jun 23

Tony & team provide the best service and go out of their way to provide clients with an exceptional experience each & every time.We have been taking our vehicles to Arnels for the past decade and will continue to, as they are simply the best 👌

Kellie Brown

21:57 21 May 23

Excellent communication and consultation throughout the process. As always great service from the team at Arnel Garage. Thanks team 🙏🙏🙏

Austin Lowe

23:56 18 May 23

I started coming here around 4 years ago, simply because it’s close. And I keep coming back because the service is always friendly and very helpful. Especially helpful when I know nothing about cars and they always seem genuinely happy to answer my silly questions. Thank you to everyone working here!

raj deo

02:20 18 May 23

Great friendly knowledgeable reliable honest.

Mike Davies

00:12 18 May 23

Well done again Tony and crew!! Really appreciated the extra mile and finding an affordable solution!! Really appreciated making this work for our family 🏆

Jordyn Niu

21:00 17 May 23

Very polite and helpful. Staff were great

Paul Lawrence

21:49 16 May 23

Outstanding service from start to finish.Great communication and customer service, and the job was done in a very timely and professional manner.Would highly recommend Arnel Service Centre to anybody. Thanks a lot guys.

Troy McLean

23:46 11 May 23

Good guys. Let you know and show you what needs to be done before it's done. Excellent workmanship and service.

Marilee Webb

23:32 03 May 23

Good experience. Thank you!

shayne cook

22:32 03 May 23

Great service, friendly staff

cloudofbirds

21:30 02 May 23

I've been a Arnel customer for a few years and they have consistently been a trusted and reliable service centre. They always go above and beyond to help. Thanks Tony and the team!

Barbara Powell

23:35 19 Feb 23

Bachir Ibrahim

05:28 03 Dec 22

Rebecca Masson

22:13 31 Oct 22

Such a great friendly, reliable and efficient team. Thanks for saving the day once again

Carina Dooley

22:26 30 Oct 22

These guys really know their stuff. Great communication. Easily accessible parking. Would recommend to anyone looking for new automotive contact

Marina Pulu

20:56 30 Oct 22

Excellent team at Arnel's. Feel welcomed there, and I trust their opinion.

French Fro

19:43 17 Oct 22

Really good to deal with. Friendly & helpful staff, very reasonable rates, a professional & efficent service, and more importantly, struck me as both honest & trustworthy - 2 words rarely used in this line of work. Would definitely recommend & will be using again. Cheers

Michele Mercer

22:02 13 Oct 22

I am so pleased to have these professionals looking after my vehicle - Thankyou so much and see you for my next service

Jeff Goldsworthy

21:27 03 Oct 22

Great service - highly recommended

Troy Urlich

18:29 03 Oct 22

Excellent service. Quick turnaround and transparent pricing. Highly recommend.

Nitin Sukumaran

21:13 02 Oct 22

Came for WOF. Pretty good service. Cleared WOF in 2 hours with no issues. I liked the fact that Arnel was genuine unlike some other places where they try to find some faults and charge you extra. Will go here again!

Anj Paul

21:47 07 Sep 22

We use Arnells for all our vehicles they are affordable efficient and fabulous every time

T L F-H

02:01 07 Sep 22

Took car in for a service and had a fantastic experience- all staff were professional and friendly. Will definitely be coming back to Arnel’s in the future. A trusted mechanic.

Matt G

22:19 31 Aug 22

Great service, good turnaround time and reasonably priced. Will definitely be using Arnels moving forward

Poppy Rose

04:35 18 Jul 22

simmy rox

03:32 15 Jul 22

Very awesome crew very good hospitality went in for a wof told me I had 2 bent rims got that sorted and took it back the same day passed it no problem very kind And nice people. Highly recommend 😊

Jaydean Poata

09:30 11 Jul 22

Arnel service center were awesome to deal with, their staff were friendly and the follow up service was well received. All in all I would be recommending Arnel Service Center to my friends and family members.

Edyn Loveland

05:33 30 Jun 22

Extremely happy with the car service I booked in for and their friendly customer service. They gave me a full and honest expiation of everything. Highly recommend

Maxamiss Lee

08:11 28 Jun 22

Amazing service. These guys go above and beyond. Really know there stuff and always willing to help me out. Highly recommend them.

Johnny T

23:27 26 May 22

Sweet

Warrick Rowland

04:06 08 Dec 21

Just went in to make an inquiry on car air-con, & was very satisfied with there reply and information so I'm now going to book my three cars in with them

Edwin Stewart

22:22 04 Nov 21

No comment

Sam Broadmore

20:55 31 Oct 21

Awesome service here we have all our work vehicles serviced here and the staff and service are awesome.

Eli Oliver

05:37 04 Aug 21

I always visit Arnel. They are really great communicators, and always thorough and efficient with repairs.

Cecile Price

02:32 04 Aug 21

Eimear O Sullivan

21:51 01 Aug 21

Would highly recommend these guys. Always so professional and accomidating. I wouldn't go anywhere else.

Vincent Latham

21:47 28 Jul 21

Catherine Powell

21:51 27 Jul 21

Julian Sing

09:28 15 Jul 21

Jacob Palmers

06:09 03 Jul 21

Daniel Wilkinson

03:00 09 May 21

Great service from a friendly team in downtown Hamilton.

Clint Campkin

04:15 08 May 21

These guys are awesome. Best mechanics I have ever used. Honest, trustworthy, reliable and efficient.

Andrew

07:07 06 May 21

John Digney

21:53 20 Apr 21

Jaz Garner

21:49 19 Apr 21

The team at Arnel’s we’re amazing! We ended up being stuck in Hamilton unexpectedly with car trouble and Arnels kindly squeezed us in and helped out! The receptionist was kind, understanding and did all she could to make it an easy process! Cannot recommend enough 10/10 👌

Tonga Robertson

03:36 12 Mar 21

Thanks Tony & team for the great efficient service. I appreciate your attention to detail and ensuring our car is safe & reliable. Cheers

Kendall Nolan

22:31 11 Mar 21

Excellent Service

Steve Garnett

04:20 01 Mar 21

Great service and team. Would recommend.

Clifford Threadgold

22:26 22 Feb 21

Recently returned to Hamilton and pleased yo find my former car service place still going strong. Great service and trustworthy mechanics.

Andrew MacDermid

05:45 22 Feb 21

Ellen B

03:36 17 Feb 21

I have been taking my cars to Arnel Service Centre since 2009, and Tony & the team have always been fantastic! They're knowledgeable, honest and friendly. Highly recommended.

Jay

21:07 11 Feb 21

Maria Roper

00:33 10 Feb 21

Andrew Anderson

20:48 28 Jan 21

Awesome service, friendly staff.

Richard Scales

22:56 17 Jan 21

Campervan needed emergency work on a split hose and the great staff fitted us into their busy Monday schedule and we were able to get on the road for home.Great to have a helpful receptionist who passed on tech detail to a competent and accommodating technician. GgvThanks guys.Richard

Sydney Smith

20:58 11 Jan 21

I called & talked to Sarah who was very helpful as I hadn't made an appointment & she managed to squeeze my vehicle in for a wof & a couple of minor issues that needed sorting. Later in the afternoon I received a call from Sarah telling me my car was all ready to go. When I picked up my car all the work done was clearly detailed & itemised so I left with no worries & happy with their workmanship & service. I would definitely recommend Arnel Service Centre.

Dave Norris

04:36 09 Jan 21

Excellent service

Wing Kuang

20:52 06 Jan 21

David Frederikson

21:27 24 Dec 20

Friendly and efficiently run buisness

Toni Phillips

22:55 18 Dec 20

Thank you for the awesome service from your lovely receptionist to the job itself.Appreciated it done before Christmas.

Grant Coombes

22:40 17 Dec 20

HolySpoke BikeRepair

20:47 17 Dec 20

Lucelyn L Javar-Singleton

22:15 06 Dec 20

We've been going to Arnel Service for all our cars all around service. We are long time customers who always very satisfied with their professional, efficient

Denise Blyde

03:18 04 Dec 20

Arnells provide a great service, from the admin staff to the automotive technicians. They are professional and organized and go the extra mile, that ensures a great service overall, connecting with clients in a way that doesnt make you or your car feel just like another number. It's great.

shilu thomas

19:57 03 Dec 20

Peter Lord Cowell

21:25 02 Dec 20

5 star service centre. The attention to detail is first rate and the friendly team go above and beyond with their work.

Liam Robinson

20:16 10 Nov 20

Alexander Spicer

17:57 03 Nov 20

Ian Campbell

19:36 24 Sep 20

Milind Kayande

21:11 13 Sep 20

Amy Carswell

08:59 06 Aug 20

Shantheepan S

20:57 16 Jul 20

Glen Roebuck

07:02 14 Jul 20

Murray from the AA recommended Arnels, and they were able to squeeze us in with other weekend holiday travellers. They found the problem and got us back on the road by lunch time. Thanks to Tom and the team for everything! Friendly and professional service all the way. We were very impressed!

Maddi Arnel

04:55 06 Jul 20

Jenny Ghezzi

00:06 30 Jun 20

Su J

07:57 24 Jun 20

Martein RO

07:25 09 Jun 20

Frederick

08:49 27 Feb 20

Unreliable and unprofessional service. Being a visitor to New Zealand and not knowing any local services I picked Arnell Service Centre from the reviews online and visiting the workshop to have a chat to Tony the owner. Needed to service my daughter’s car that I was using. She moved here recently and had not used a garage in Hamilton. The first standard service went okay in November. I was then advised in writing on the invoice that the next 100K service needed more work done with a list of items. So when we returned from a trip around New Zealand having clocked 10K I booked it in with a couple of days’ notice for the 100K service on Thursday 13th Feb. At the time I told Tony we were going away for the weekend the next day and I was also leaving New Zealand on the Monday after (17th Feb) so I wanted to get it done for my daughter before we left as she was overseas. Took it in early at 7.30 am and didn’t plan anything else for the rest of the day as I knew it was a major service. Waited for the call to say when it was ready which never came. Finally I rang at 5 pm to inquire and was told it was ready for pickup. When I got there the lady at the desk informs me that the spark plugs need to be changed at the earliest opportunity adding that they were too busy in the workshop that day to do it. When I got home and looked at the invoice for the previous service and what was listed to be done for a 100K service I was stunned to see that none of the extra work listed had been done. This included replacement of the air filter and spark plugs as well as the automatic transmission service. I rang Tony quite annoyed having left the car in his care all day and not even having had the courtesy of a call to say all the work listed could not be done or even when it was ready for pick up. He apologized saying he had let me down and he wasn’t in the workshop that day and it probably didn’t get on the job list. It was just a standard service in the end but when I looked at the labour cost it had risen from $ 80 to $ 95 almost a 20% increase in 3 months. When I queried this with the lady at the desk she said it was because they now calculated the GST differently! She then printed me another invoice for the last service done in November 2019 which then showed the labour cost increased to $ 92 (from the previous $ 80) with the total cost remaining the same! I took her word for this strange adjustment but overall I had lost trust and confidence in Arnell’s Motors so have advised my daughter not to return. Also there were some nice touches at the first service such as tyre black, some polish on the console and washer water with soap. None of that happened on the second service either. Very disappointing especially when you believe you’ve found a good place to service your vehicle and then find otherwise.

Rory Mckenzie

02:03 19 Feb 20

Great, friendly service from everyone I crossed paths with, transparent with details around what was required to pass the WOF vs what was recommended be done and I was provided the pricing on the two options.Very happy with the service I received and will continue to use Arnel Service Centre in the future

AJ Jumari

09:50 18 Feb 20

Their services can be expensive compared to others. Get a quote before you commit.

Rajini Manne

09:21 06 Jan 20

When most of service centers gave up on my car as they were unable to figure out what was the issue, the effecient team at Arnell made it work. It's been more than a year and I haven't had any issues. Special thanks for quick service, drop off and pick up too. God bless!!

Jase Walker

09:46 27 Nov 19

Down Thyme Restaurant & Cafe

23:44 29 Oct 19

excellent friendly and helpful service very efficient staff and owners.arrived 5pm on Monday evening on the back of a AA truck and picked up my car Wednesday morning all fixed.thank youchefette and chef

Jamie Smith

05:48 18 Oct 19

Great service and a great team

Paul Wright

12:47 13 Oct 19

Brendan O'Connor

00:36 08 Oct 19

Great service great people very professionalWill use them again

Shane Fryer

01:54 18 Sep 19

Very good and helpfull service, thankyou.

Geoff Walpole

11:05 03 Sep 19

Arriving unknown and unannounced at Arnel Service, I was very impressed with immediate attention of Tony Arnel himself. An immediate preliminary diagnosis; and the fact that I was able to have my van accepted for service there and then without any prior appointment for service - was excellent. That the following day - the cause having been found - a call to myself re costs having been cleared with me - I was able to collect the van with full engine repair - that afternoon - was an absolute godsend! Congrats Arnel!

Kathryn C

08:06 03 Sep 19

Terry and I have been bringing our cars to Arnel for years. Their expertise on all types of vehicles and our classic cars gives us confidence because they know what they're doing. Knowledgeable team we trust. Recommend you give them a try for any vehicle old or new from servicing, repairs, warrants all with good old fashioned care and attention to detail. *****

Sean Williams

03:21 03 Sep 19

Caleb Wynn

10:41 21 Aug 19

Good service will use them again to get my next wof

JOBIS 2014

02:21 13 Aug 19

Friendly team and nice work

Jomol George

02:15 13 Aug 19

Jagrut Lallu

01:23 07 Aug 19

Excellent service, a really well run business. The real point of difference is when Tony and the team send you images of the problem is thats going on with your car/truck/electric vehicle. From there you get a range of options to select from. The first place I have ever taken my vehicles and had this sort of service. You really feel well looked after. They also are happy to drop you to work and drop your car back to you.

Jean Gibson

05:56 01 Aug 19

They service my car very friendly

Hinerangi Wiperi

07:24 17 Jul 19

I have had nothing but positive experiences with both of my vehicles being serviced. Their communication is direct and nothing is followed through until you have replied. I appreciate their help with my previous lemon of a car and now to my new one. I would definitely recommend them to anyone looking for their vehicle (and yourself with your maybe lack of whoozie wotists mechanical knowledge lol) to be looked after.

Raathiv S

06:06 03 Jul 19

Arnel doing a great job and the price is reasonable.

Monique Reymer

01:26 02 Jul 19

Always helpful, always communicative. They get the job done on time and help me keep on the road! Highly recommended

RUSS HYND

01:10 02 Jul 19

Really good service. Took my car in, sorted the problem and had it ready within a day. Explained what they did and gave me advice on where to look if I had the same issue again.

Poni Jefferies

01:02 02 Jul 19

Very friendly service and admin team.

Ron Flood

03:19 27 Jun 19

Once again, excellent service when my car had a full service. Very competitive price and car ready to be picked up at the agreed time.

Ashwin Balasubramaniam

22:13 18 Jun 19

Was too costly

Ethan Richards

03:47 15 May 19

If you're looking for a new mechanic, I can vouch for Arnel Service Centre. They are a quality workshop that are reliable and affordable.What more do you want?

Nathan Helms

00:35 03 Apr 19

Fitted me in quickly. Explained what did and didn't need doing and why. At a reasonable price.Friendly team too.

Kevin Stuart Marshall

04:15 28 Mar 19

Tyler Staunton

01:02 28 Mar 19

Came to Arnel after reading the reviews and they were not wrong! Tony and the team were very helpful and kept me updated with the progress of my car. Reasonably priced too. Thank you Tony and the Arnel team!

Nikki Megaffin

04:37 14 Mar 19

Tony and the team at Arnel are friendly, knowledgable and professional and we feel safe knowing they are looking after our cars to a high standard.

Jamie Smith

19:20 13 Mar 19

Great staff and honest quality service

Annemarie Coulson

22:34 28 Feb 19

We have used Arnel services for many many years , way back when it was owned by Tony's father George. Both Tony and George are intelligent knowledgeable professionals when it comes to cars. Tony not only has a thorough systematic approach to diagnosing problems, he also has the ability to explain it simply to mechanically "challenged" people like myself.Even when I have turned up with a simple obvious problem they politely help me, without ever making me feel stupid.Tony is a really nice polite honest man of integrity to deal with, whom I trust implicitly to do a proper job and give me good advice.They make it convenient and easy to drop in your car, and Sam always gives me a lift home and picks me up from my home when the car is ready to be collected.Recently I was very grateful when they squeezed me in at short notice because I had suddenly realized my W.O.F was overdue.If you are sick of dealing with boorish cowboys I highly recommend them if you want a nice knowledgeable person of integrity to do a thorough quality job on your car.Annemarie and Peter Couslon

Michael Messenger

04:50 22 Feb 19

Really great service from people you can trust .They sorted my problem overnight and we're very honest to help save me cDhc. Thanks guys. She's still running!

Grant de Leeuw

00:01 22 Feb 19

Incredibly accommodating garage that got me out of a bind. Came it at 4:30pm thinking I’d be leaving the car in Hamilton (down from Auckland for the day) to have it back with me 40 mins later and on my way. Highly recommend.

Neill Grant

23:48 02 Feb 19

Been going here for years. Great service, nice staff, good pricing. Will service both European and Japanese cars.

Kerry-Anne Maroulis

21:29 20 Nov 18

Really appreciate the work they have done on our vehicles.

Joshua Muller

09:12 03 Oct 18

Top notch service and honest advice. Sorted us out with a car in a pickle with a tight time frame and will be getting my other one in soon. Highly recommend

Nicholas Spicer

02:56 03 Oct 18

On a number of occasions we have used Arnel Service Centre for servicing both our private vehicles and business vehicles sometimes at short notice. Tony and his team have an abundance of knowledge and always provide exceptional service and advice. I would highly recommend Tony and his team to anyone looking for a reliable honest automotive service.

Katrina Craig

07:59 21 May 18

I've had the best experience with Tony and his great team. Friendly, helpful and take the time to explain the work they have done. I highly recommend to anyone wanting good honest friendly service.

Samantha Kitson

02:01 18 Dec 17

Peter Hebditch

01:35 19 Nov 17

Jarad Louisson

04:47 15 Nov 17

Partner took a vehicle there and I was certainly surprised to be told we needed new brake pads to pass the warrant. Expensive quote for replacing these, I then took the car elsewhere who advised that the brakes were sweet and working at 80% efficiency (50% is warrantable). Won’t trust these guys again that’s for sure!

Chris Catchpole

22:24 12 Nov 17

Fantastic group of mechanics, honest, reliable and impeccable service.

Scott Eichler

21:16 05 Oct 17

For the past 18 months I have had all my vehicles serviced with Arnels. The service has been professional friendly and I love that I do not have to wait for days to book in and when they inform me of how long the service will take my cars have always been ready at the time they state. Several months ago I had to undertake a very big repair to my commercial van and Arnels kept in touch with me through every step of the major repair, they also helped me keep costs down and provided professional advice for the parts required... I love that I did not have to sacrifice quality parts to save on costs ! these guys know how to source great deals! I highly recommend Arnel service centre they have a central location that is easily accessible with parking.

Kent Napier

09:06 29 Sep 17

Tony Allwood

07:00 25 Sep 17

Great service from a great team

Catherine Dewhurst-mott

05:49 13 Jul 17

Gazzadele

22:43 12 Jun 17

These guys always do a great job of servicing and maintain good my car.

Paul van Eyk

00:17 02 Dec 16

Gary Bottomley

08:48 04 Feb 14

I had taken my vehicle to another garage in town for clutch repair. They indicated that I needed a new clutch plate. Took it to the people at Arnel and they did a couple of adjustments and the van is running great saved big dollars. Nice to have honest and fair business people who you can trust they will be getting all of my work from now on. Well done keep up the awesome customer service.

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Location

5 Princes Street
Hamilton Central
Hamilton – 3204
New Zealand
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