Unreliable and unprofessional service. Being a visitor to New Zealand and not knowing any local services I picked Arnell Service Centre from the reviews online and visiting the workshop to have a chat to Tony the owner. Needed to service my daughter’s car that I was using. She moved here recently and had not used a garage in Hamilton. The first standard service went okay in November. I was then advised in writing on the invoice that the next 100K service needed more work done with a list of items. So when we returned from a trip around New Zealand having clocked 10K I booked it in with a couple of days’ notice for the 100K service on Thursday 13th Feb. At the time I told Tony we were going away for the weekend the next day and I was also leaving New Zealand on the Monday after (17th Feb) so I wanted to get it done for my daughter before we left as she was overseas. Took it in early at 7.30 am and didn’t plan anything else for the rest of the day as I knew it was a major service. Waited for the call to say when it was ready which never came. Finally I rang at 5 pm to inquire and was told it was ready for pickup. When I got there the lady at the desk informs me that the spark plugs need to be changed at the earliest opportunity adding that they were too busy in the workshop that day to do it. When I got home and looked at the invoice for the previous service and what was listed to be done for a 100K service I was stunned to see that none of the extra work listed had been done. This included replacement of the air filter and spark plugs as well as the automatic transmission service. I rang Tony quite annoyed having left the car in his care all day and not even having had the courtesy of a call to say all the work listed could not be done or even when it was ready for pick up. He apologized saying he had let me down and he wasn’t in the workshop that day and it probably didn’t get on the job list. It was just a standard service in the end but when I looked at the labour cost it had risen from $ 80 to $ 95 almost a 20% increase in 3 months. When I queried this with the lady at the desk she said it was because they now calculated the GST differently! She then printed me another invoice for the last service done in November 2019 which then showed the labour cost increased to $ 92 (from the previous $ 80) with the total cost remaining the same! I took her word for this strange adjustment but overall I had lost trust and confidence in Arnell’s Motors so have advised my daughter not to return. Also there were some nice touches at the first service such as tyre black, some polish on the console and washer water with soap. None of that happened on the second service either. Very disappointing especially when you believe you’ve found a good place to service your vehicle and then find otherwise.
02:03 19 Feb 20
Great, friendly service from everyone I crossed paths with, transparent with details around what was required to pass the WOF vs what was recommended be done and I was provided the pricing on the two options. Very happy with the service I received and will continue to use Arnel Service Centre in the future
09:50 18 Feb 20
Their services can be expensive compared to others. Get a quote before you commit.
09:21 06 Jan 20
When most of service centers gave up on my car as they were unable to figure out what was the issue, the effecient team at Arnell made it work. It's been more than a year and I haven't had any issues. Special thanks for quick service, drop off and pick up too. God bless!!
09:46 27 Nov 19
23:21 07 Nov 19
Great service, friendly staff
Down Thyme Restaurant & Cafe
23:44 29 Oct 19
excellent friendly and helpful service very efficient staff and owners.arrived 5pm on Monday evening on the back of a AA truck and picked up my car Wednesday morning all fixed.thank you chefette and chef
05:48 18 Oct 19
Great service and a great team
12:47 13 Oct 19
00:36 08 Oct 19
Great service great people very professionalWill use them again
19:40 07 Oct 19
01:54 18 Sep 19
Very good and helpfull service, thankyou.
22:06 07 Sep 19
Great job on the WOF and Service. Good communication and explained exactly what they did, nice and handy for central Hamilton, can drop the car off and walk to work! Thank you Arnel Service Centre.
11:05 03 Sep 19
Arriving unknown and unannounced at Arnel Service, I was very impressed with immediate attention of Tony Arnel himself. An immediate preliminary diagnosis; and the fact that I was able to have my van accepted for service there and then without any prior appointment for service - was excellent. That the following day - the cause having been found - a call to myself re costs having been cleared with me - I was able to collect the van with full engine repair - that afternoon - was an absolute godsend! Congrats Arnel!
08:06 03 Sep 19
Terry and I have been bringing our cars to Arnel for years. Their expertise on all types of vehicles and our classic cars gives us confidence because they know what they're doing. Knowledgeable team we trust. Recommend you give them a try for any vehicle old or new from servicing, repairs, warrants all with good old fashioned care and attention to detail. *****
03:21 03 Sep 19
10:41 21 Aug 19
Good service will use them again to get my next wof
02:21 13 Aug 19
Friendly team and nice work
02:15 13 Aug 19
01:23 07 Aug 19
Excellent service, a really well run business. The real point of difference is when Tony and the team send you images of the problem is thats going on with your car/truck/electric vehicle. From there you get a range of options to select from. The first place I have ever taken my vehicles and had this sort of service. You really feel well looked after. They also are happy to drop you to work and drop your car back to you.
05:56 01 Aug 19
They service my car very friendly
07:24 17 Jul 19
I have had nothing but positive experiences with both of my vehicles being serviced. Their communication is direct and nothing is followed through until you have replied. I appreciate their help with my previous lemon of a car and now to my new one. I would definitely recommend them to anyone looking for their vehicle (and yourself with your maybe lack of whoozie wotists mechanical knowledge lol) to be looked after.
06:06 03 Jul 19
Arnel doing a great job and the price is reasonable.
01:26 02 Jul 19
Always helpful, always communicative. They get the job done on time and help me keep on the road! Highly recommended
01:10 02 Jul 19
Really good service. Took my car in, sorted the problem and had it ready within a day. Explained what they did and gave me advice on where to look if I had the same issue again.
01:02 02 Jul 19
Very friendly service and admin team.
03:19 27 Jun 19
Once again, excellent service when my car had a full service. Very competitive price and car ready to be picked up at the agreed time.
22:13 18 Jun 19
Was too costly
03:47 15 May 19
If you're looking for a new mechanic, I can vouch for Arnel Service Centre. They are a quality workshop that are reliable and affordable. What more do you want?
00:35 03 Apr 19
Fitted me in quickly. Explained what did and didn't need doing and why. At a reasonable price.Friendly team too.
Kevin Stuart Marshall
04:15 28 Mar 19
01:02 28 Mar 19
Came to Arnel after reading the reviews and they were not wrong! Tony and the team were very helpful and kept me updated with the progress of my car. Reasonably priced too. Thank you Tony and the Arnel team!
04:08 22 Mar 19
Great team here. Sorted out the problem with my radiator and took care of all the paperwork with the mechanical insurance claim.
04:37 14 Mar 19
Tony and the team at Arnel are friendly, knowledgable and professional and we feel safe knowing they are looking after our cars to a high standard.
19:20 13 Mar 19
Great staff and honest quality service
22:34 28 Feb 19
We have used Arnel services for many many years , way back when it was owned by Tony's father George. Both Tony and George are intelligent knowledgeable professionals when it comes to cars. Tony not only has a thorough systematic approach to diagnosing problems, he also has the ability to explain it simply to mechanically "challenged" people like myself.Even when I have turned up with a simple obvious problem they politely help me, without ever making me feel stupid. Tony is a really nice polite honest man of integrity to deal with, whom I trust implicitly to do a proper job and give me good advice.They make it convenient and easy to drop in your car, and Sam always gives me a lift home and picks me up from my home when the car is ready to be collected.Recently I was very grateful when they squeezed me in at short notice because I had suddenly realized my W.O.F was overdue. If you are sick of dealing with boorish cowboys I highly recommend them if you want a nice knowledgeable person of integrity to do a thorough quality job on your car. Annemarie and Peter Couslon
04:50 22 Feb 19
Really great service from people you can trust .They sorted my problem overnight and we're very honest to help save me cDhc. Thanks guys. She's still running!
Grant de Leeuw
00:01 22 Feb 19
Incredibly accommodating garage that got me out of a bind. Came it at 4:30pm thinking I’d be leaving the car in Hamilton (down from Auckland for the day) to have it back with me 40 mins later and on my way. Highly recommend.
23:48 02 Feb 19
Been going here for years. Great service, nice staff, good pricing. Will service both European and Japanese cars.
21:29 20 Nov 18
Really appreciate the work they have done on our vehicles.
23:03 18 Oct 18
Awesome service here we have all our work vehicles serviced here and the staff and service are awesome.
09:12 03 Oct 18
Top notch service and honest advice. Sorted us out with a car in a pickle with a tight time frame and will be getting my other one in soon. Highly recommend
02:56 03 Oct 18
On a number of occasions we have used Arnel Service Centre for servicing both our private vehicles and business vehicles sometimes at short notice. Tony and his team have an abundance of knowledge and always provide exceptional service and advice. I would highly recommend Tony and his team to anyone looking for a reliable honest automotive service.
09:15 26 Jul 18
Great service from these guys, I had a funeral in Whangarei I need to get to and my vehicle needed a service they where able to fit in with me and get it done before I left the same day. great work guys and Gal.
07:59 21 May 18
I've had the best experience with Tony and his great team. Friendly, helpful and take the time to explain the work they have done. I highly recommend to anyone wanting good honest friendly service.
02:01 18 Dec 17
01:35 19 Nov 17
04:47 15 Nov 17
Partner took a vehicle there and I was certainly surprised to be told we needed new brake pads to pass the warrant. Expensive quote for replacing these, I then took the car elsewhere who advised that the brakes were sweet and working at 80% efficiency (50% is warrantable). Won’t trust these guys again that’s for sure!
22:24 12 Nov 17
Fantastic group of mechanics, honest, reliable and impeccable service.
21:16 05 Oct 17
For the past 18 months I have had all my vehicles serviced with Arnels. The service has been professional friendly and I love that I do not have to wait for days to book in and when they inform me of how long the service will take my cars have always been ready at the time they state. Several months ago I had to undertake a very big repair to my commercial van and Arnels kept in touch with me through every step of the major repair, they also helped me keep costs down and provided professional advice for the parts required... I love that I did not have to sacrifice quality parts to save on costs ! these guys know how to source great deals! I highly recommend Arnel service centre they have a central location that is easily accessible with parking.
09:06 29 Sep 17
07:00 25 Sep 17
Great service from a great team
05:49 13 Jul 17
22:43 12 Jun 17
These guys always do a great job of servicing and maintain good my car.
Paul van Eyk
00:17 02 Dec 16
08:48 04 Feb 14
I had taken my vehicle to another garage in town for clutch repair. They indicated that I needed a new clutch plate. Took it to the people at Arnel and they did a couple of adjustments and the van is running great saved big dollars. Nice to have honest and fair business people who you can trust they will be getting all of my work from now on. Well done keep up the awesome customer service.